The sooner, the better! Here’s a quick guide:

• 1-2 years: Ideal for locking in your date, avoiding price increases, and giving you peace of mind.
  
• 3-6 months: Still enough time for us to create a full package with your input.
  
• 2-4 weeks: Cutting it close, but we can usually help. Designs may be limited, and a rush order fee might apply.
  
• 4 days or less: We can assist with emergency items, but options will be limited, and rush fees may apply.

For the best experience, reach out early!

You dont need to finalise designs at this stage!

It’s simple! To book you only need a deposit to secure you spot and not pay in full!

1. Contact Us: Share a list of the wedding sign items or wedding package and accessories you’re interested in, along with your preferred finish. We’ll send you a personalised quote.
   
2. Secure Your Spot: If you’re happy with the quote, pay a 50% deposit to reserve your booking. The remaining balance is due 2-3 months before your wedding.
   
3. Last-Minute Bookings: If your event is within 2 months, we require full payment upfront.
   
4. Pre-Designed Packages: Alternatively, browse our pre-designed packages on our website and check out using Klarna for flexible payment options.

Once you’ve secured your booking with a deposit, here’s how the process works:

1. Share Your Vision
   You’ll receive a short questionnaire to help us understand your ideas and preferences. You can upload sketches, Pinterest boards, and pictures, more detail means better results! If you prefer, we can schedule a Zoom call instead.
   
   
2. Design Phase
   Our designer will create a first draft mockup based on your input. You’ll have up to 3 rounds of revisions to tweak the design. Major changes after the 3rd draft may incur a fee.
   
   
3. Final Approval
   Once you approve the final mockup, we’ll confirm no further changes can be made and begin production.
   
   
4. Delivery Timeline
   Your package will be shipped 2-6 weeks before your event.
   

Pro Tip: Keep communication prompt and clear to help us stick to timelines.

Since all our items are made to order, we’re unable to offer refunds or cancellations, as they cannot be restocked. Please note:

• Deposits are non-refundable: Your deposit secures your booking and blocks your space in our schedule.
  
• If you have concerns, contact us as soon as possible, and we’ll do our best to help find a solution.

Yes, you can add items anytime!

Changes are possible depending on what stage you’re at with your designer. Just get in touch, and we’ll see what can be done.

For UK orders, we use Royal Mail 24, DPD or DHL so your order should arrive the next working day after we post. We aim to get your order our 2-6 weeks before the event.

For international orders, we use Royal Mail Tracked, which usually takes 5-10 days.

If you need it faster, we also offer DHL Express at checkout, which usually takes 3-5 days.

Please keep in mind that we can’t be responsible for any shipping or customs delays, as these are out of our control.

There are options to pick up from our studio in Upminster Essex RM14 3TH too